BEFORE
AFTER
CLIENT
IhreHaut dermatology
LOCATION
Kaufbeuren, Germany
GOAL
Google Business Profile Reset
INDUSTRY
Medicine
Project details
In this fifth case study, we take a look at CYOR24’s impressive success in helping its client “IhreHaut Detrmatology” restore its online reputation.
Previous problems
Prior to our intervention, “IhreHaut Dermatology” faced a challenging situation as follows:
- Poor Google Maps rating: the company’s Google Business profile had only a disappointing average rating of 2.3 stars.
- Multiple problems: This low rating reflected multiple issues that were affecting the company.
- Negative reviews: Negative reviews had accumulated and were significantly affecting the practice’s image.
- Customer complaints: Prospective clients encountered reports of dissatisfied customers, long wait times, and difficulty in scheduling appointments.
- Competitor exploitation: Competitors in the industry actively used these negative reviews to poach potential customers and further damage the reputation of “IhreHaut Dermatology”.
Our solutions
Optimisation of the online reputation for “IhreHaut Hautarztpraxis” by CYOR24
- Complete redesign of the Google Business profile:
Removal of the old profile to allow a fresh start without negative reviews. - Creation of a new Google Business profile:
Highlighting the strengths of the practice - Active collection of positive reviews
- Achieved impressive rating of 4.5 stars on Google Maps
Through these measures, “IhreHaut Dermatology” experienced a dramatic improvement in its online reputation and successfully regained the trust of its customers.
The results speak for themselves
14x more profile views
5.2x more reviews